company meets the passion and excellence of our team.
WESTERN VIRTUAL SUPPORT SOLUTIONS
Welcome to Western Virtual Support Solutions
At WVSSolutions, we're not just another remote call center agency; we're your partners in providing exceptional customer service. With a team of seasoned customer service representatives, we offer an array of services, from phone and email support to live chat assistance, order management, processing refunds, and handling product returns.
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Our Journey
Our journey began when we recognized the unique challenges that startups and small businesses face. High overhead costs and slim profit margins were hampering their growth. It was this realization that ignited our passion for advocating on behalf of small businesses. Our vision was clear, to provide affordable remote call center solutions without compromising the operational efficiency and quality that traditional commuting call centers offer.
In 2015, Western Virtual Support Solutions emerged as a testament to our commitment to innovation, operational excellence, and delivering superior customer experiences.
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Our Approach
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WVSSolutions was founded on the principle of delivering top-notch customer service. We understand that customer satisfaction is paramount to any successful business. That's why we take pride in providing personalized support to each of our clients. We work closely with our clients to understand their unique needs and goals, customizing our services to meet their specific requirements.
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Our Team
Our team of customer service representatives is highly trained and knowledgeable in the latest customer service trends and technologies. We stay up-to-date with the latest industry standards and implement best practices to ensure that our clients receive the highest quality of service.
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Our Commitment
At WVSSolutions, we pride ourselves on our excellent customer service and attention to detail. We are committed to providing our clients with the best possible service, striving to exceed their expectations every step of the way.
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Join Us
Thank you for considering WVSSolutions for your customer service needs. Contact us today to learn more about our services and how we can help your business grow. Together, let's embark on a journey of exceptional customer service and business success.
Meet Our Management Team
Since 2015, Western Virtual Support Solutions has been led by a dynamic and visionary team. Our leadership's dedication, experience, and passion drive our company's growth and success. Get to know the talented individuals shaping our journey.
Chief Executive Officer
Sutanya Peterkin
With over a decade of invaluable experience in the BPO sector, overseeing various ecommerce and B2B businesses. Sutanya's journey began when she recognized the unique challenges facing startups and small businesses. High overhead costs and narrow profit margins were limiting their growth. Armed with her entrepreneurial spirit and expertise, she decided to take matters into her own hands.
Sutanya's vision was clear, to provide affordable remote call center solutions without compromising the operational efficiency and quality that traditional commuting call centers offer.
In 2015, Western Virtual Support Solutions emerged as a testament to her commitment to innovation, operational excellence, and the delivery of superior customer experiences.
Business and Development Director
Thadia Kerr
Meet Thadia Kerr, a seasoned professional with over a decade of experience in the BPO industry. Thadia's journey with us began as our Business and Development Manager, where she showcased her remarkable talents and strong business acumen.
Her passion for growth, innovation, and development quickly became evident. After a few years of driving business acquisition success, Thadia seamlessly transitioned into the role of Business and Development Director.
With a proven track record of identifying new opportunities and developing strategies for growth, Thadia's dedication and insights have played a pivotal role in our organization's evolution. Her commitment to our business's continuous development is a driving force behind our success.
Thadia's journey is a testament to her adaptability and her ceaseless drive to propel our company to new heights.
Managing Director & IT Lead
Jelani Williams
Meet the driving force behind our call center's day-to-day operations and the visionary leading our IT initiatives, Omar.
Jelani's journey with us began as a Technical Support Agent. His dedication and technical prowess shone through, leading to a swift promotion within his first year. As a Customer Support Supervisor, he honed his leadership skills and deepened his understanding of our operations.
Upon completing his university degree, Jelani ascended to the role of Customer Support Manager. His commitment to excellence and keen strategic insights set a strong foundation for his next move.
Today, as our Managing Director and IT Lead, Jelani skillfully manages every aspect of our call center operations.
